Shipping Policy

    1. Shipping Locations
      We currently ship to addresses in the United States and Canada.
      Shipments to regions outside the U.S. and Canada are not available at this time.
      For orders shipped to Canada, international import regulations may apply.
    2. Processing Time
      Orders are typically processed within 1–3 business days after payment confirmation.
      No order processing, shipping, or delivery will take place on weekends or public holidays.
      For Canadian orders: An additional 1–2 business days of processing time may be required to verify shipping details, prepare customs documentation, and ensure compliance with the destination country’s import rules.
    3. Estimated Delivery Time
    • Standard Shipping (U.S. Domestic): 5–10 business days after order dispatch.
    • Canadian Orders: 10–25 business days after order dispatch, with delivery times varying by specific destination within Canada.
    1. Shipping Carriers
    • U.S. Domestic Shipments: We primarily use USPS for order delivery.
    • Canadian Shipments: We partner with USPS International for reliable cross-border delivery. The final carrier may be adjusted based on the package’s destination, weight, and the selected delivery speed.
    A tracking number will be sent to you via email once your order has been shipped. For Canadian orders, the tracking number may only provide updates until the package reaches the destination country’s customs office. Further tracking information can be obtained through the local postal service or the carrier’s international tracking portal.
    1. Tracking Your Order
      After your order ships, you will receive a shipping confirmation email containing your unique tracking number and a direct link to monitor your package’s status.
    • U.S. Orders: Tracking information updates in real time and covers the entire delivery journey.
    • Canadian Orders: Please allow up to 48 hours for initial tracking information to become available. Once the package departs the U.S., tracking updates may become less frequent. You can check the latest status via the destination country’s local postal service website.
    1. Lost or Delayed Packages
      If your package is significantly delayed, or if the tracking status shows “delivered” but you have not received your order, please follow the steps below:
      For U.S. Orders
      1. Check with household members, neighbors, or building management (e.g., front desk, mailroom) to see if the package was left at an alternate location.
      2. Contact USPS directly using your tracking number to inquire about detailed delivery information.
      For Canadian Orders
      1. First, allow an additional 5–7 business days beyond the estimated delivery date, as customs clearance or international transit can cause unforeseen delays.
      2. Check with your local postal service or customs authorities using your tracking number—packages may be held due to unpaid duties/taxes or a request for additional documentation.
      3. Confirm with household members, neighbors, or local delivery hubs (e.g., nearby post offices) for any missed deliveries.
      If You Still Cannot Locate Your Package
      • U.S. Orders: Contact us within 7 days of the marked delivery date.
      • Canadian Orders: Contact us within 14 days of the marked delivery date (to account for extended international transit and customs processing times).
    Reach out to our support team at [email protected] with your order number and tracking number. We will collaborate with you and the shipping carrier to investigate the issue, initiate a package trace (if applicable), and provide timely updates on the resolution process.