We are dedicated to providing our customers with convenient, secure, and transparent payment options for all online orders. Please review the details below regarding accepted payment methods, currency rules, authorization processes, and refund procedures.
1. Accepted Payment Methods
For a seamless and secure checkout experience, we accept the following major credit and debit cards:
Visa
Mastercard
American Express
Payment Security Commitment
All payments are processed through a fully PCI DSS-compliant third-party payment processor, which uses industry-leading end-to-end encryption to safeguard your financial data.
We never store complete credit or debit card information on our internal servers. All sensitive payment details are retained exclusively by our payment processor, which adheres to strict global security protocols to prevent unauthorized access, fraud, and data breaches.
You can shop with complete confidence, knowing your payment information is handled with the highest level of care and security.
2. Currency & Pricing Rules
To ensure full pricing transparency and eliminate unexpected costs, the currency for your final charge is strictly determined by your shipping destination:
Shipping Country Billing Currency
United States U.S. Dollars (USD)
Canada Canadian Dollars (CAD)
Important Notes on Currency Display
The currency selector on our website is provided for price preview purposes only. It allows you to view product costs in your preferred currency, but this does not affect the final billing currency.
Regardless of the currency displayed during browsing, your payment card will be charged in the currency corresponding to your shipping country (as listed above).
If your payment card is issued in a country or currency different from your shipping destination, your bank or card issuer may apply a foreign currency exchange rate and/or international transaction fee. These fees are set solely by your financial institution and are not imposed or controlled by us.
3. Payment Authorizations & Charges
Temporary Authorization Hold
When you submit your order, your bank will place a temporary authorization hold on your card for the full order amount. This hold serves two purposes:
To verify that your card is valid and has sufficient funds.
To reserve the required amount for your purchase.
This authorization hold is not a final charge—it does not immediately deduct funds from your account. The hold will be automatically released if you cancel your order before it is processed and dispatched.
Final Charge Process
A final charge will be applied to your card only after your order is confirmed, processed, and prepared for shipping. At this point, the temporary authorization hold will be converted to a permanent charge, and the funds will be deducted from your account.
Payment Declines & Security Verification
If your payment is declined or flagged for security reasons (e.g., suspicious transaction activity, mismatched billing information), we will contact you promptly via email or phone to resolve the issue.
To ensure the security of your account, we may request additional verification documents, such as:
A copy of your government-issued ID
A screenshot of your billing statement (with sensitive details redacted)
If we are unable to verify the payment or resolve the decline within a reasonable timeframe, we reserve the right to cancel your order to protect both you and our business from potential fraud.
4. Refund Processing
Refund Method
All approved refunds will be credited directly back to the original payment method used at checkout (e.g., credit card, debit card). We are unable to issue refunds to alternative payment methods or in the form of store credit, unless required by applicable law.
Refund Timeline & Confirmation
Once your return is inspected and approved, or a refund is authorized for a damaged/defective item, we will initiate the refund within 1 business day.
You will receive a detailed email confirmation containing the refund amount, processing date, and order number for your records.
Refunds typically take 5–10 business days to reflect in your bank or card statement. Processing times may vary based on your financial institution’s policies—some banks may post refunds sooner, while others may require the full 10-day window.
Follow-Up for Missing Refunds
If you do not see the refund in your account within 10 business days of receiving our confirmation email:
First, check your bank’s transaction history—refunds may appear under a different description than your original purchase.
Contact your card issuer to inquire about potential processing delays or holds on refunded amounts.
If the refund is still unaccounted for, reach out to our support team at [email protected] with your order number and refund confirmation details, and we will investigate the issue promptly. 
