Refund--Return-Policy

    We want you to be completely satisfied with your purchase. If your order fails to meet your expectations, please refer to our detailed policy below.
    1. Return Period
      We accept return requests for eligible items within 30 calendar days from the delivery date (the date your package is marked as "delivered" by the carrier). No refunds will be processed for requests submitted after this window.
    2. Return Eligibility
      Items must meet all the following criteria to qualify for a return:
    • No signs of wear, use, or laundering
    • All original tags and labels remain intact and attached
    • Original packaging is included and in good condition
    Non-returnable items: Final sale products, items explicitly marked "non-returnable", and products excluded for hygiene reasons.
    1. Exchanges
      We do not offer direct exchanges for color, or style changes at this time. To get a different item, please place a new order for the desired product and initiate a return for your original purchase to claim a refund.
    For defective or incorrectly shipped items, we may, at our discretion, offer a free replacement (if in stock) or a full refund without requiring a new order.
    1. Return Shipping Costs
    • Defective/incorrect items (our error): We cover all return shipping costs and will provide a prepaid return label where applicable.
    • Change-of-mind returns (e.g., no longer needed): You are responsible for all return shipping fees.
    Original shipping fees are non-refundable unless the return is a result of our error.
    1. Return Process
      IMPORTANT: Do not ship items back without prior approval.
    2. Email our support team at [email protected] with your order number and the reason for return.
    3. For defective items, attach clear photos that document the issue.
    4. Our team will review your request within 1–2 business days, confirm approval, and send you detailed return instructions.
    5. Refund Processing
      Once we receive and inspect your returned item, we will send you an email notification of the result. Approved refunds will be issued to your original payment method within 5–10 business days.
    Note: Your bank or credit card issuer may require additional time to process and post the refund to your account.
    1. Late or Missing Refunds
      If you haven’t received your refund within 10 business days of processing, please first contact your bank or card issuer to verify any potential delays. If the refund still cannot be located, reach out to us at [email protected] with your order details for further assistance.
    2. Special Provisions for Canadian Orders
    • Any import duties, taxes, or customs fees imposed by the Canada Border Services Agency (CBSA) or the shipping carrier are non-refundable.
    • For approved returns, we will refund the product’s purchase price (original shipping fees are refundable only if required by Canadian law and the return is due to our error). Duties, taxes, and customs fees are excluded from all refunds.